Shipping Information
How much do you charge for shipping?
SHIPPING CHARGES: All orders from individuals
(U.S. and International Customers) must be accompanied
by payment or credit card information (VISA, Mastercard, American Express, and Discover), and should include 10% for shipping and handling
charges within the contiguous United States. Please add $5.00 for shipping and
handling on orders under $25.00. Orders
outside the contiguous U.S. (including Alaska and Hawaii)
will be billed 20% for shipping charges; however this
charge will only appear on your invoice accompanying
your shipment. Actual shipping charges will apply if
they exceed 20%. Please add $10.00 for shipping and
handling on orders under $25.00.
Do you ship overseas?
Yes, we do. Shipping charges are outlined in the above answer. Freight charges may apply. Please contact us for more information. International orders (including Alaska and Hawaii) are sent parcel post and will take approximately 6-8 weeks for delivery.
Why did my order arrive in two different shipments?
We make every effort to ship your products at the same time. However, on occasion
a limited availability of the products may require that the order be shipped
at different times. When products are back-ordered, we will ship those products
that are currently in stock. This leads to the possibility of deliveries arriving
in separate packages on separate days.
What if my order is damaged when I receive it?
Before signing the delivery receipt, check for shortages in the carton count and for any visible damage to the cartons. Note shortages or carton damage on your receipt and have the driver do likewise. Keep the original shipping cartons that show the damage. Do not destroy them! Immediately notify our office and the delivery carrier of the problem. We will replace damaged goods at minimal inconvenience to you.
What are your delivery terms?
All orders are processed as rapidly as possible. In order to expedite shipment, we reserve the right to alter designs and specifications or make substitutions without prior notice-all items will be of equal or greater quality and educational value. If merchandise is temporarily out of stock, the item(s) will be backordered and shipped as soon as possible.